Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Product Architecture

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/configuration/guide/ucce_b_serviceability-guide-for-cisco-unified-icm-contact-center-enterprise-release-15-0/product_architecture.html

Published

2025-04-30

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco copyright; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Only the side A or the side B CTI Server is active at a time, never both. in context
• The JTAPI Gateway, present only in Unified CCE deployments, connects to the Unified CM CTI Manager and links the PG to the Unified CM cluster. in context
• The OPC computes and maintains agent state on the PG, reports it to the Router, and runs in lock-step with its duplex sibling through MDS. in context
• The PG talks to the Router (central controller) using Device Management Protocol, and messages to OPC pass through the MDS queue to keep duplex sides in lock-step. in context
• The PIM is not a lock-step process and shares no data between sides; for each peripheral either the side A or the side B PIM is active. in context

Cite this source record

APA

WarmTransfer. (2025, April 30). Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Product Architecture. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-serviceability-product-arch

BibTeX

@misc{warmtransfer-cisco-ucce-1501-serviceability-product-arch,
  title  = {Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Product Architecture},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-serviceability-product-arch},
  note   = {Cisco Systems, accessed 2026-10-02}
}