The JTAPI Gateway, present only in Unified CCE deployments, connects to the Unified CM CTI Manager and links the PG to the Unified CM cluster.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Unified Contact Center Enterprise
- Subsystem
- jtapi-gateway
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-02
Sources
- Serviceability Guide for Cisco Unified Contact Center Enterprise, Release 15.0(1) - Product Architecture — Cisco Systems · tier 2 current vendor documentation · Product Architecture; JTAPI Gateway
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-jgw-ctimanager. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-jgw-ctimanager
BibTeX
@misc{warmtransfer-claim-ucce-peripheral-gateway-troubleshooting-jgw-ctimanager,
title = {Troubleshooting UCCE peripheral gateways and CTI Server going offline: source note ucce-peripheral-gateway-troubleshooting-jgw-ctimanager},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-peripheral-gateway-troubleshooting-jgw-ctimanager},
note = {Source note ucce-peripheral-gateway-troubleshooting-jgw-ctimanager, checked 2026-10-02}
}