Administration Guide for Cisco Unified Contact Center Enterprise Release 15.0(1) - Web Based CCE Administration

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_15_0_1/administration/guide/ucce_b_150_administration-guide-for-cisco-unified-contact-center-enterprise/ucce_m_150_web-based-cce-administration.html

Published

unknown

Updated

unknown

Accessed

2026-10-01

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Attributes are assigned to an individual agent on the Attributes tab of the agent record in Unified CCE Administration, using the add icon to pick from the list of all attributes. in context
• Attributes are a prerequisite for creating precision queues in Unified CCE Administration. in context
• A bucket interval has at most nine configurable upper bounds in seconds and can be associated with call types, skill groups and precision queues; a built-in default bucket interval cannot be edited or deleted. in context
• Unified CCE Administration lets an administrator select multiple agents and edit their attributes together, then save to apply the change. in context
• For a Proficiency attribute, 10 is the highest level of expertise on the 1 to 10 scale. in context

Cite this source record

APA

WarmTransfer. (2026, October 1). Administration Guide for Cisco Unified Contact Center Enterprise Release 15.0(1) - Web Based CCE Administration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-admin-web-cce-admin

BibTeX

@misc{warmtransfer-cisco-ucce-1501-admin-web-cce-admin,
  title  = {Administration Guide for Cisco Unified Contact Center Enterprise Release 15.0(1) - Web Based CCE Administration},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-ucce-1501-admin-web-cce-admin},
  note   = {Cisco Systems, accessed 2026-10-01}
}