A bucket interval has at most nine configurable upper bounds in seconds and can be associated with call types, skill groups and precision queues; a built-in default bucket interval cannot be edited or deleted.
Checked 2026-10-01
Each bucket interval has a maximum of nine configurable time slots, called Upper Bounds.
- Vendor
- Cisco
- Product
- Cisco Unified Contact Center Enterprise
- Subsystem
- bucket intervals
- Deployment
- on-premises
- Region
- not restricted
- Release range
- 15.0(1)
- Checked
- 2026-10-01
Sources
- Administration Guide for Cisco Unified Contact Center Enterprise Release 15.0(1) - Web Based CCE Administration — Cisco Systems · tier 2 current vendor documentation · Web Based CCE Administration, Bucket Intervals
Cite this note
APA
WarmTransfer. (2026, October 1). Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-bucket-nine-bounds. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-bucket-nine-bounds
BibTeX
@misc{warmtransfer-claim-ucce-precision-routing-setup-bucket-nine-bounds,
title = {Setting up precision queues in Unified Contact Center Enterprise: source note ucce-precision-routing-setup-bucket-nine-bounds},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-precision-routing-setup-bucket-nine-bounds},
note = {Source note ucce-precision-routing-setup-bucket-nine-bounds, checked 2026-10-01}
}