Cisco Webex Contact Center Enterprise Offer Disclosure

Publisher

Cisco Systems, Inc. (Cisco Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/cisco-webex-contact-center-enterprise-offer-disclosure.pdf

Published

2025-09-01

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Table numbering within a disclosure can skip: the Webex Contact Center Enterprise disclosure labels a table Table 5 although it contains no Table 4 because it merges subcontractors and subprocessors into a single table. fact in context
• The Webex Contact Center Enterprise Offer Disclosure encodes its ff fi fl and ffi ligatures as Private Use Area codepoints so extracted text contains an unmapped character in place of each ligature. fact in context
• The Webex Contact Center Enterprise Offer Disclosure contains 50 Private Use Area ligature characters: U+E023 for "fi", U+E026 for "ff", U+E025 for "fl", and U+E027 for "ffi"; a plain-text search of the document for "Offer" returns 1 hit instead of the actual 15 occurrences. fact in context
• Webex Contact Center Enterprise customer content is deleted within 28 days after the customer terminates the service. fact in context
• In the Enterprise disclosure Amazon Web Services appears only as a means of facilitating email transfers for administrative data from a single United States region, where in the cloud disclosure it is the primary hosting provider. fact in context
• The Enterprise disclosure's configuration data row states its termination period in terms of agent or user information rather than configuration data. fact in context
• The Enterprise disclosure lists 7 data centre locations: Australia, Brazil, Tokyo, the Netherlands, Singapore, the United Kingdom and the United States in Colorado and Texas. fact in context
• The Webex Contact Center Enterprise offer disclosure lists 5 artificial intelligence features and contains no statement about whether customer content is used to train or fine-tune them. inference in context
• Webex Contact Center Enterprise customer content, covering call recordings, call transcriptions, chat transcripts, screen captures and emails, is retained for as long as the customer has an active subscription. fact in context
• 2 rows of the Enterprise disclosure state a deletion period for a category and then a longer period for a differently named sub-category the document never defines, giving events data 60 days with other events data at 1 year, and calling information 60 days with telemetry at 1 year. fact in context
• Cisco describes Webex Contact Center Enterprise as delivering intelligent contact routing by combining multichannel automatic call distribution with telephony in a unified solution, built on Unified Communications Manager as its core call processing. fact in context
• The September 2025 Webex Contact Center Enterprise offer disclosure lists Tokyo among its data centre locations. fact in context

Cite this source record

APA

WarmTransfer. (2025, September 1). Cisco Webex Contact Center Enterprise Offer Disclosure. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-trustportal-wxcce-offer-disclosure

BibTeX

@misc{warmtransfer-cisco-trustportal-wxcce-offer-disclosure,
  title  = {Cisco Webex Contact Center Enterprise Offer Disclosure},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-trustportal-wxcce-offer-disclosure},
  note   = {Cisco Systems, Inc. (Cisco Trust Portal), accessed 2026-09-05}
}