Configure and Troubleshoot SSO for Agents and Partition Admin in ECE

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/support/docs/contact-center/enterprise-chat-email-1261/221686-configure-and-troubleshoot-sso-for-agent.html

Published

2024-02-14

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco documentation; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• ECE agent SSO is configured under Security > Single Sign-On > Configurations by enabling SSO with type Cisco IDS and entering the primary IdS user info endpoint URL, for example https://<ids>:8553/ids/v1/oauth/userinfo. in context
• The IdS certificate is imported into ECE under Security > Certificate Management with component type CISCO IDS. in context
• ECE consoles can be used outside Finesse, but SSO must be enabled for agents and supervisors to log in to ECE through Finesse. in context
• In ECE agent SSO, the User Identity Claim is upn when CCE agent usernames match the User Principal Name and sub when they match the SAM Account Name. in context
• Because Unified CCE database collation is case-sensitive, the username in the IdS user info claim must match the Unified CCE username exactly for ECE SSO. in context

Cite this source record

APA

WarmTransfer. (2024, February 14). Configure and Troubleshoot SSO for Agents and Partition Admin in ECE. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-technote-221686-ece-agent-sso

BibTeX

@misc{warmtransfer-cisco-technote-221686-ece-agent-sso,
  title  = {Configure and Troubleshoot SSO for Agents and Partition Admin in ECE},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-technote-221686-ece-agent-sso},
  note   = {Cisco Systems, accessed 2026-10-02}
}