In ECE agent SSO, the User Identity Claim is upn when CCE agent usernames match the User Principal Name and sub when they match the SAM Account Name.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Enterprise Chat
- Subsystem
- Agent single sign-on
- Deployment
- on-premises
- Region
- not restricted
- Release range
- ECE 12.6(1)
- Checked
- 2026-10-02
Sources
- Configure and Troubleshoot SSO for Agents and Partition Admin in ECE — Cisco Systems · tier 2 current vendor documentation · Configure > Configuring Agent Single Sign-On (User Identity Claim)
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-ece-user-identity-claim. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-sso-setup-ece-user-identity-claim
BibTeX
@misc{warmtransfer-claim-ucce-sso-setup-ece-user-identity-claim,
title = {Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-ece-user-identity-claim},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-sso-setup-ece-user-identity-claim},
note = {Source note ucce-sso-setup-ece-user-identity-claim, checked 2026-10-02}
}