Because Unified CCE database collation is case-sensitive, the username in the IdS user info claim must match the Unified CCE username exactly for ECE SSO.
Checked 2026-10-02
DB server collation for Unified CCE is case-sensitive.
- Vendor
- Cisco
- Product
- Cisco Enterprise Chat
- Subsystem
- Agent single sign-on
- Deployment
- on-premises
- Region
- not restricted
- Release range
- ECE 12.6(1)
- Checked
- 2026-10-02
Sources
- Configure and Troubleshoot SSO for Agents and Partition Admin in ECE — Cisco Systems · tier 2 current vendor documentation · Background Information
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-ece-username-case. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-sso-setup-ece-username-case
BibTeX
@misc{warmtransfer-claim-ucce-sso-setup-ece-username-case,
title = {Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-ece-username-case},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-sso-setup-ece-username-case},
note = {Source note ucce-sso-setup-ece-username-case, checked 2026-10-02}
}