ECE agent SSO is configured under Security > Single Sign-On > Configurations by enabling SSO with type Cisco IDS and entering the primary IdS user info endpoint URL, for example https://<ids>:8553/ids/v1/oauth/userinfo.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Cisco Enterprise Chat
- Subsystem
- Agent single sign-on
- Deployment
- on-premises
- Region
- not restricted
- Release range
- ECE 12.6(1)
- Checked
- 2026-10-02
Sources
- Configure and Troubleshoot SSO for Agents and Partition Admin in ECE — Cisco Systems · tier 2 current vendor documentation · Configure > Configuring Agent Single Sign-On
Cite this note
APA
WarmTransfer. (2026, October 2). Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-ece-agent-sso-config. WarmTransfer. https://warmtransfer.net/knowledge/claims/ucce-sso-setup-ece-agent-sso-config
BibTeX
@misc{warmtransfer-claim-ucce-sso-setup-ece-agent-sso-config,
title = {Setting up single sign-on for UCCE and Finesse with Cisco Identity Service: source note ucce-sso-setup-ece-agent-sso-config},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/ucce-sso-setup-ece-agent-sso-config},
note = {Source note ucce-sso-setup-ece-agent-sso-config, checked 2026-10-02}
}