Webex Calling Privacy Data Sheet

Publisher

Cisco Systems, Inc. (Trust Portal)

URL

https://trustportal.cisco.com/c/dam/r/ctp/docs/privacydatasheet/collaboration/cisco-webex-calling-privacy-data-sheet.pdf

Published

2025-05-01

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The named third parties behind the 2 Webex collaboration products whose privacy data sheets the corpus holds appear in those sheets rather than in the product documentation: the Webex Calling sheet names Amazon Web Services as its hosting sub-processor and the Webex Contact Center Enterprise sheet names Google as an optional transcription sub-processor, and neither company is named in any help.webex.com article the corpus holds for those 2 products. field report in context
• The Webex Calling Privacy Data Sheet states that call detail records and call logs are deleted after 23 months except in the European Economic Area countries and Switzerland where they are deleted after 13 months. in context
• The Webex Calling Privacy Data Sheet states that in jurisdictions distinguishing the 2 roles Cisco is the data controller for the personal data processed to administer and manage the customer relationship and the data processor for the personal data processed by the service in order to provide its functionality. in context
• The Webex Calling Privacy Data Sheet states that a customer requests deletion of personal data through their partner or by opening a technical assistance centre request, and that Cisco endeavours to delete the requested data from its systems within 30 days unless the data must be retained under applicable law or for Cisco's legitimate business purposes. in context
• Beside the call detail record period the Webex Calling Privacy Data Sheet gives 4 further retention periods: log files containing communications traffic data are deleted after 30 days except in the European Economic Area and Switzerland where they are deleted after 7 days, portal access details after 90 days, call recordings after 360 days, and text messages after 400 days, while registration information is kept for 13 months from service termination or user deactivation. in context
• The Webex Calling Privacy Data Sheet states that a current list of third-party service providers with access to personal data can be provided upon request, so the sub-processor table it publishes is not represented as the complete list. field report in context
• The Webex Calling Privacy Data Sheet says a current list of third-party service providers can be provided upon request while the Webex Contact Center Enterprise Privacy Data Sheet states that its table lists the current sub-processors for the service and that the list may change from time to time with the sheet updated accordingly. field report in context
• The Webex Calling Privacy Data Sheet names Amazon Web Services as a sub-processor receiving Host and Usage Information and User-Generated Content as a data centre and hosting provider, with data centre locations in the United States Germany the Netherlands the United Kingdom Brazil Australia Japan and Singapore. in context

Cite this source record

APA

WarmTransfer. (2025, May 1). Webex Calling Privacy Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-pds-webex-calling

BibTeX

@misc{warmtransfer-cisco-pds-webex-calling,
  title  = {Webex Calling Privacy Data Sheet},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-pds-webex-calling},
  note   = {Cisco Systems, Inc. (Trust Portal), accessed 2026-09-16}
}