Configure custom events in Dialogflow CX

Publisher

Cisco

URL

https://help.webex.com/en-us/article/x18bao/Configure-custom-events-in-Dialogflow-CX

Published

2024-09-07

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Dialogflow CX custom event for Webex Contact Center is a Custom payload with Execute_Request containing Event_Name and Data.Params, and Cisco instructs defining only the custom payload with no other dialogue options. in context
• To resume the conversation after a custom event, the route's Transition is set to the same page, and an event handler with the event name is created in the Dialogflow CX flow. in context
• The custom event name is mapped to the State Event Name in the Virtual Agent V2 activity in Flow Designer for decision mapping. in context

Cite this source record

APA

WarmTransfer. (2024, September 7). Configure custom events in Dialogflow CX. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-x18bao-dialogflow-cx-custom-events

BibTeX

@misc{warmtransfer-cisco-help-x18bao-dialogflow-cx-custom-events,
  title  = {Configure custom events in Dialogflow CX},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-x18bao-dialogflow-cx-custom-events},
  note   = {Cisco, accessed 2026-09-30}
}