Data residency in Webex

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-US/article/oybc4fb/Data-Residency-in-Webex

Published

2026-09-08

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• No Cisco source read for this topic offers a customer-managed encryption key or bring-your-own-key option for contact-centre data; the only key statements describe Cisco-managed keys in a regional Key Management Service and Cisco-managed at-rest encryption. inferred in context
• None of the Cisco sources read for this topic mentions FedRAMP, Webex for Government, or any sovereign-cloud offering for contact-centre AI. inferred in context
• Cisco does not support migrating an organisation's data between geographic residency locations: once an organisation is created in a given geography it stays there. in context
• Cisco states that AI-generated content for meetings and messages is stored in the same data centre as the underlying user-generated content so that all data remains in the same geographic region; the statement names meetings and messages and does not name contact centre. in context
• In Cisco's Webex data-centre table, Webex Contact Center is marked as having region-specific data residency in the United States, the European Union, Canada, the United Kingdom, Japan, Australia, Singapore and India, and not in Saudi Arabia or the United Arab Emirates. in context
• A Webex Contact Center tenant is created in the data centre closest to the Country of Operation selected in the setup wizard's Contact Center tab, according to a defined country-to-data-centre mapping. in context
• The Data residency in Webex article carries a date line reading September 08 2026 which sits inside the text the corpus hashes, and its rendered hash is identical to the value stored when the record was created against a stored date of 2 April 2026. field report in context
• Webex audit log retention is 12 months in most regions and 3 years in India. in context
• Administrator activity records for Webex Calling and Contact Center events originating from India are stored in data centres located in India. in context
• Cisco states that Webex Meetings data is stored in a data centre chosen from the time zone selected for the Meetings site during provisioning, giving Frankfurt as the result for a European Union time zone. disputed in context
• Webex Messaging is resident in fewer regions than Webex Contact Center on the same residency table. in context
• On the Webex data residency table the Webex Contact Center row is available in 8 of the 10 listed regions - United States European Union Canada United Kingdom Japan Australia Singapore and India - and not in the Saudi Arabia or United Arab Emirates regions. in context
• Cisco states that migrating an organisation between Webex geographic regions is not currently supported and that an organisation stays in the region it was created in. in context
• Cisco references a separate document covering data centre migration plans for legacy customers eligible to move their data to new regional data centres. in context
• Webex suite data residency places identities encryption keys and encrypted user-generated content including meetings messages whiteboards files and their metadata in the organisation's geographic region. in context
• Webex suite data residency and Webex Contact Center data locality are different systems: residency assigns an organisation to a named geographic region through a country-code mapping file while locality maps individual countries to 1 of 8 contact centre data centres. inferred in context
• Webex Contact Center data residency follows the Country of Operation chosen on the Contact Center tab of the setup wizard, a separate selection from the organization-level Country Selector, so the two regions need not be the same. inferred in context
• An organization's Webex data residency region is set at organization provisioning from a Country Selector drop-down in Control Hub. in context
• Webex does not currently support migrating an organization between GEO locations; an organization created in a GEO stays there. in context

Cite this source record

APA

WarmTransfer. (2026, September 8). Data residency in Webex. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-oybc4fb-webex-data-residency

BibTeX

@misc{warmtransfer-cisco-help-oybc4fb-webex-data-residency,
  title  = {Data residency in Webex},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-oybc4fb-webex-data-residency},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}