Enhance call queue simultaneous call distribution for bounced calls

Publisher

Cisco Systems

URL

https://help.webex.com/article/nz5tmbp

Published

2024-08-30

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco help content; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• A bounced call is placed back at the top of all the queued calls rather than at the end. in context
• With simultaneous routing, bounced-call settings and the 'Queue position for simultaneous routing' service setting enabled, a bounced call is offered again to an agent who becomes available before later queued calls are processed. in context
• The 'Queue position for simultaneous routing' toggle is at Control Hub > Services > Calling > Service Settings. in context

Cite this source record

APA

WarmTransfer. (2024, August 30). Enhance call queue simultaneous call distribution for bounced calls. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nz5tmbp-cq-simultaneous-bounced-calls

BibTeX

@misc{warmtransfer-cisco-help-nz5tmbp-cq-simultaneous-bounced-calls,
  title  = {Enhance call queue simultaneous call distribution for bounced calls},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nz5tmbp-cq-simultaneous-bounced-calls},
  note   = {Cisco Systems, accessed 2026-09-25}
}