Source note · Troubleshooting Webex Calling call queues
With simultaneous routing, bounced-call settings and the 'Queue position for simultaneous routing' service setting enabled, a bounced call is offered again to an agent who becomes available before later queued calls are processed.
Checked 2026-09-25
- Vendor
- Cisco
- Product
- Webex Calling
- Subsystem
- call queue bounce
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as documented 2024-08-30; current as of 2026-09-25
- Checked
- 2026-09-25
Sources
- Enhance call queue simultaneous call distribution for bounced calls — Cisco Systems · tier 2 current vendor documentation · Worked example (Agent 1 / bounced call 1) and prerequisites
Cite this note
APA
WarmTransfer. (2026, September 25). Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-simul-bounce. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-simul-bounce
BibTeX
@misc{warmtransfer-claim-webex-calling-call-queue-troubleshooting-simul-bounce,
title = {Troubleshooting Webex Calling call queues: source note webex-calling-call-queue-troubleshooting-simul-bounce},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-calling-call-queue-troubleshooting-simul-bounce},
note = {Source note webex-calling-call-queue-troubleshooting-simul-bounce, checked 2026-09-25}
}