Create and manage desktop profiles

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nvaf71f/Create-and-manage-desktop-profiles

Published

2026-09-03

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Agent DN validation in a desktop profile is either Unrestricted, which lets agents sign in with any DN, or Provisioned DN, which restricts sign-in to the default DN set in the agent's user settings. in context
• A desktop profile's voice channel options control which sign-in methods agents may use: Agent DN, Extension and Desktop, where Desktop means signing in through a browser using WebRTC. in context
• A desktop profile holds three outdial settings: an Outdial toggle that lets agents make outdial calls, an Outdial Entry Point the agent uses for those calls, and an Outdial ANI list naming the numbers the agent may present. in context

Cite this source record

APA

WarmTransfer. (2026, September 3). Create and manage desktop profiles. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-d

BibTeX

@misc{warmtransfer-cisco-help-nvaf71f-wxcc-desktop-profiles-d,
  title  = {Create and manage desktop profiles},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nvaf71f-wxcc-desktop-profiles-d},
  note   = {Cisco, accessed 2026-09-24}
}