Source note · Setting up Webex Contact Center entry points and queues
A desktop profile controls which entry points or queues agents may select as transfer or consult targets, and consult to queue works only for queues with teams serving them.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create and manage desktop profiles — Cisco · tier 2 current vendor documentation · Dial plan settings, Consult to queue note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-dp-consult-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-dp-consult-queue
BibTeX
@misc{warmtransfer-claim-wxcc-entry-point-queue-setup-dp-consult-queue,
title = {Setting up Webex Contact Center entry points and queues: source note wxcc-entry-point-queue-setup-dp-consult-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-entry-point-queue-setup-dp-consult-queue},
note = {Source note wxcc-entry-point-queue-setup-dp-consult-queue, checked 2026-09-30}
}