Integrate Salesforce with Webex App

Publisher

Cisco

URL

https://help.webex.com/en-us/article/nthxjg2/integrate-salesforce-with-webex-app

Published

2026-04-14

Updated

unknown

Accessed

2026-09-24

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• In the Webex App for Salesforce, Webex Calling users get inbound and outbound calling in the Salesforce dialer, while Unified CM and BroadWorks users cannot receive inbound calls in the global dialer. in context
• The Webex App integration for Salesforce lets users call contacts from a Salesforce record, dial any number from a global dialer and receive inbound calls, and requires at least Salesforce Enterprise Edition with My Domain for Lightning components. in context
• Cisco warns that a Salesforce event count limit of 25,000 may cause the Webex App for Salesforce to fail under heavy use. in context
• The Webex App for Salesforce is a calling, messaging and meetings integration rather than a Service Cloud Voice partner telephony connector, so it does not produce SCV Voice Call records or Omni-Channel voice routing. inferred in context
• Webex App for Salesforce calling setup includes installing the package for admins only, creating a site from the Webex Admin tab for inbound and outbound calling, assigning the Cisco Webex User and Cisco Webex Admin permission sets, and adding the Webex Calling utility item. in context

Cite this source record

APA

WarmTransfer. (2026, April 14). Integrate Salesforce with Webex App. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nthxjg2-salesforce-webex-app

BibTeX

@misc{warmtransfer-cisco-help-nthxjg2-salesforce-webex-app,
  title  = {Integrate Salesforce with Webex App},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nthxjg2-salesforce-webex-app},
  note   = {Cisco, accessed 2026-09-24}
}