Headset management on multiplatform phones

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/npxx9iv

Published

2024-09-14

Updated

unknown

Accessed

2026-09-25

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• The Cisco Headset 520 and 530 Series require Multiplatform Firmware Release 11.1.2 or later on multiplatform phones. in context
• The Cisco Headset 560 Series requires Multiplatform Firmware Release 11.2.3 or later on multiplatform phones. in context
• The Cisco Headset 730 requires Multiplatform Firmware Release 11.3.5 or later on multiplatform phones. in context
• Cisco states that Cisco headsets need no administration on multiplatform phones once the latest phone firmware is installed, and that a headset downloads its required firmware when it first connects. in context
• Headset settings are not erased by a multiplatform phone reset, and Cisco says the contents of the headset XML file should not be modified. in context
• On multiplatform phones the headset firmware upgrade rule is set under Voice > Provisioning > Cisco Headset Firmware Upgrade as a single string naming the protocol (HTTP or TFTP), the server address and the headset XML file. in context
• On a multiplatform phone the headset upgrade starts when the headset USB adapter is plugged into the phone and the XML file version is newer than the headset's software, and takes about 10 minutes. in context

Cite this source record

APA

WarmTransfer. (2024, September 14). Headset management on multiplatform phones. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-npxx9iv-headset-mgmt-mpp

BibTeX

@misc{warmtransfer-cisco-help-npxx9iv-headset-mgmt-mpp,
  title  = {Headset management on multiplatform phones},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-npxx9iv-headset-mgmt-mpp},
  note   = {Cisco Webex Help Center, accessed 2026-09-25}
}