Webex Dedicated Instance Contact Center integration

Publisher

Cisco Systems, Inc.

URL

https://help.webex.com/en-us/article/nmhk7ve

Published

2025-06-27

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation; use governed by Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• For Dedicated Instance to Webex Calling Contact Center support, certificate-based trunks using mTLS must be used because registration-based trunks are no longer supported. in context
• Dedicated Instance integrations with Webex Contact Center require a codec list ordered G.711 U-Law first, then G.711 A-Law, then OPUS, built from Factory Default Lossy and assigned across CTI, endpoints and SIP trunk device pool regions, and this must be done only for the Webex Contact Center integrations. in context
• Webex Contact Center can integrate with Webex Dedicated Instance in two documented models: agents on Webex Calling multitenant with call control in the multitenant platform and back-office phones in Dedicated Instance over the default inter-op SIP trunk, or agents on Webex Calling Dedicated Instance with call control in Dedicated Instance and PSTN either from a Dedicated Instance Local Gateway or Cloud Connected PSTN in multitenant. in context

Cite this source record

APA

WarmTransfer. (2025, June 27). Webex Dedicated Instance Contact Center integration. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nmhk7ve-webex-di-contact-center-b

BibTeX

@misc{warmtransfer-cisco-help-nmhk7ve-webex-di-contact-center-b,
  title  = {Webex Dedicated Instance Contact Center integration},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nmhk7ve-webex-di-contact-center-b},
  note   = {Cisco Systems, Inc., accessed 2026-09-16}
}