Source note · Webex Calling with Webex Contact Center
Webex Contact Center can integrate with Webex Dedicated Instance in two documented models: agents on Webex Calling multitenant with call control in the multitenant platform and back-office phones in Dedicated Instance over the default inter-op SIP trunk, or agents on Webex Calling Dedicated Instance with call control in Dedicated Instance and PSTN either from a Dedicated Instance Local Gateway or Cloud Connected PSTN in multitenant.
Checked 2026-09-16
Webex Contact Center can be integrated with Dedicated Instance with the following deployment models:
- Vendor
- Cisco
- Product
- Webex Contact Center with Webex Dedicated Instance
- Subsystem
- deployment models
- Deployment
- dedicated-instance, multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-16
- Checked
- 2026-09-16
Sources
- Webex Dedicated Instance Contact Center integration — Cisco Systems, Inc. · tier 2 current vendor documentation · Webex Contact Center deployment models
Cite this note
APA
WarmTransfer. (2026, September 16). Webex Calling with Webex Contact Center: source note wxcc-call-di-two-deployment-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-call-di-two-deployment-options
BibTeX
@misc{warmtransfer-claim-wxcc-call-di-two-deployment-options,
title = {Webex Calling with Webex Contact Center: source note wxcc-call-di-two-deployment-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-call-di-two-deployment-options},
note = {Source note wxcc-call-di-two-deployment-options, checked 2026-09-16}
}