Set up a tenant in Webex Contact Center

Publisher

Cisco Systems

URL

https://help.webex.com/en-us/article/ngc1xsy/Tenant-Settings

Published

2024-09-08

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• Synchronising Control Hub users with Contact Center is necessary before Contact Center privileges can be assigned to those users. in context
• Cisco recommends synchronising Control Hub users with Contact Center as the initial step when an administrator first lands in the Contact Center service in Control Hub. in context
• The menu label that holds Synchronize Users (Settings versus Tenant settings) has probably been renamed across Control Hub releases, so a missing button under one label is not evidence the function was removed. inferred in context
• The tenant setup article places Synchronize Users at Services > Contact Center > Tenant settings > General. in context
• Before running Synchronize Users, users must already be added in Control Hub with Contact Center licence entitlements after the Contact Center service is provisioned. in context

Cite this source record

APA

WarmTransfer. (2024, September 8). Set up a tenant in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-ngc1xsy-wxcc-tenant-settings

BibTeX

@misc{warmtransfer-cisco-help-ngc1xsy-wxcc-tenant-settings,
  title  = {Set up a tenant in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-ngc1xsy-wxcc-tenant-settings},
  note   = {Cisco Systems, accessed 2026-10-02}
}