The menu label that holds Synchronize Users (Settings versus Tenant settings) has probably been renamed across Control Hub releases, so a missing button under one label is not evidence the function was removed.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Set up a tenant in Webex Contact Center — Cisco Systems · tier 2 current vendor documentation · Sync Users section, compared with Ways to Add Users synchronisation note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-path-drift. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-path-drift
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-sync-path-drift,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-path-drift},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-path-drift},
note = {Source note wxcc-user-provisioning-troubleshooting-sync-path-drift, checked 2026-10-02}
}