Synchronising Control Hub users with Contact Center is necessary before Contact Center privileges can be assigned to those users.
Checked 2026-10-02
This step is necessary to successfully assign Contact Center privileges to the users.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up a tenant in Webex Contact Center — Cisco Systems · tier 2 current vendor documentation · Sync Users section
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-before-privileges. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-before-privileges
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-sync-before-privileges,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-before-privileges},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-before-privileges},
note = {Source note wxcc-user-provisioning-troubleshooting-sync-before-privileges, checked 2026-10-02}
}