Before running Synchronize Users, users must already be added in Control Hub with Contact Center licence entitlements after the Contact Center service is provisioned.
Checked 2026-10-02
Ensure that you have the users added with Contact Center license entitlements after you have provisioned the Contact Center services.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- user synchronisation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Set up a tenant in Webex Contact Center — Cisco Systems · tier 2 current vendor documentation · Sync Users section, prerequisite
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-prereq-licence. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-prereq-licence
BibTeX
@misc{warmtransfer-claim-wxcc-user-provisioning-troubleshooting-sync-prereq-licence,
title = {Troubleshooting Webex Contact Center users that do not appear as agents: source note wxcc-user-provisioning-troubleshooting-sync-prereq-licence},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-user-provisioning-troubleshooting-sync-prereq-licence},
note = {Source note wxcc-user-provisioning-troubleshooting-sync-prereq-licence, checked 2026-10-02}
}