Change your team in Agent Desktop

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/article/nfbzik1/Change-your-team-in-Agent-Desktop

Published

2024-09-07

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• An agent associated with more than one team and with no active tasks, interactions or incoming requests can change team from User Profile, Team, then Save Selection and Change Team, and the desktop applies the new team's layout and routing strategy. in context
• To change team, the agent must be signed in, be associated with more than one team, and have no active tasks, interactions or incoming task requests. in context
• To change team, the agent opens the user profile, selects Team, picks a team from the Team drop-down list, clicks Save Selection and then Change Team, and a success message appears as the new team's layout and routing strategy take effect. in context

Cite this source record

APA

WarmTransfer. (2024, September 7). Change your team in Agent Desktop. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nfbzik1-wxcc-change-team

BibTeX

@misc{warmtransfer-cisco-help-nfbzik1-wxcc-change-team,
  title  = {Change your team in Agent Desktop},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nfbzik1-wxcc-change-team},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}