An agent associated with more than one team and with no active tasks, interactions or incoming requests can change team from User Profile, Team, then Save Selection and Change Team, and the desktop applies the new team's layout and routing strategy.
Checked 2026-09-24
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- sign-in
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-24
- Checked
- 2026-09-24
Sources
- Change your team in Agent Desktop — Cisco Webex Help Center · tier 2 current vendor documentation · Change your team in Agent Desktop, before you begin and procedure
Cite this note
APA
WarmTransfer. (2026, September 24). Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-change-team. WarmTransfer. https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-change-team
BibTeX
@misc{warmtransfer-claim-finesse-to-webex-cc-agent-desktop-wx-change-team,
title = {Moving from Cisco Finesse to Webex Contact Center Agent Desktop: source note finesse-to-webex-cc-agent-desktop-wx-change-team},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/finesse-to-webex-cc-agent-desktop-wx-change-team},
note = {Source note finesse-to-webex-cc-agent-desktop-wx-change-team, checked 2026-09-24}
}