To change team, the agent must be signed in, be associated with more than one team, and have no active tasks, interactions or incoming task requests.

Checked 2026-09-23

You must have no active tasks, interactions, or incoming task requests
Vendor
Cisco
Product
Webex Contact Center Agent Desktop
Subsystem
user-profile
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-23
Checked
2026-09-23

Sources

Cite this note

APA

WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-team-change-prereq. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-team-change-prereq

BibTeX

@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-team-change-prereq,
  title  = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-team-change-prereq},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-team-change-prereq},
  note   = {Source note webex-cc-agent-desktop-user-guide-team-change-prereq, checked 2026-09-23}
}

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