Manage Outdial ANI

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/nb8hvk3/Manage-Outdial-ANI

Published

2026-05-29

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• An outdial ANI list cannot be deleted while it is associated with any entity, such as a desktop profile. in context
• Because every usable outdial ANI must be a number mapped to an entry point, a customer who calls back the displayed caller ID reaches that number's inbound entry point flow. inferred in context
• An outdial ANI list has a name and description in General Settings, and a Configured ANIs section in which each entry has a name and a contact number. in context
• Numbers in an outdial ANI list must be dial numbers assigned to entry points; the contact number drop-down shows only dial numbers mapped to entry points. in context
• Outdial ANI lists are created in Control Hub under Services > Contact Center > Desktop Experience > Outdial ANI, by clicking Create Outdial ANI. in context
• To make an outdial ANI list available to an agent, the administrator adds the list to a desktop profile and assigns that profile to the agent. in context
• An outdial ANI cannot be deleted while it is associated with another entity such as a desktop profile. in context
• Outdial ANIs must be dial numbers that are assigned to entry points; no other type of number can be an outdial ANI. in context
• An outdial ANI list becomes available to an agent only when the list is added to a desktop profile and that profile is assigned to the agent. in context
• When an administrator creates an outdial ANI entry, the contact number drop-down shows only dial numbers that are mapped to entry points. in context

Cite this source record

APA

WarmTransfer. (2026, May 29). Manage Outdial ANI. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-nb8hvk3-wxcc-manage-outdial-ani

BibTeX

@misc{warmtransfer-cisco-help-nb8hvk3-wxcc-manage-outdial-ani,
  title  = {Manage Outdial ANI},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-nb8hvk3-wxcc-manage-outdial-ani},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}