Source note · Setting up agent outdial in Webex Contact Center
Because every usable outdial ANI must be a number mapped to an entry point, a customer who calls back the displayed caller ID reaches that number's inbound entry point flow.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- outdial-ani
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Manage Outdial ANI — Cisco Webex Help Center · tier 2 current vendor documentation · Manage Outdial ANI > Contact Number (combined with inbound entry point mapping behaviour)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-ani-inbound-ep-implication. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-ani-inbound-ep-implication
BibTeX
@misc{warmtransfer-claim-wxcc-outdial-setup-ani-inbound-ep-implication,
title = {Setting up agent outdial in Webex Contact Center: source note wxcc-outdial-setup-ani-inbound-ep-implication},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-outdial-setup-ani-inbound-ep-implication},
note = {Source note wxcc-outdial-setup-ani-inbound-ep-implication, checked 2026-09-30}
}