Multiple subscriptions in Webex Contact Center

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/n98y8mz/Multiple-subscriptions-in-Webex-Contact-Center

Published

2025-05-22

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• For AI Agent, AI Assistant and IVR outbound campaigns, entitlements are summed across all subscriptions, and overage falls to the subscription that first carried that usage type. in context
• All contact center administrators and agents must be mapped to an active subscription on the tenant; having an active subscription does not grant a user access by itself. in context
• All Webex Contact Center subscriptions in one tenant must use the same buying model, either all concurrent or all named; provisioning prevents mixing them. in context
• In a tenant with multiple subscriptions, the primary subscription is the oldest active one, and it carries the overage for Standard and Premium agents and IVR. in context

Cite this source record

APA

WarmTransfer. (2025, May 22). Multiple subscriptions in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n98y8mz-wxcc-multiple-subscriptions

BibTeX

@misc{warmtransfer-cisco-help-n98y8mz-wxcc-multiple-subscriptions,
  title  = {Multiple subscriptions in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n98y8mz-wxcc-multiple-subscriptions},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}