Configure custom connector for Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/n4u702ab/Configure-custom-connector-for-Webex-Contact-Center

Published

2025-10-02

Updated

unknown

Accessed

2026-09-16

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The documented path for authenticated outbound calls from a flow is a Control Hub connector used from the HTTP Request activity. No reviewed source says Function code can use connector-managed credentials. inferred in context
• For OAuth custom connectors, the platform's credential service keeps the access token valid, so flow developers do not manage token refresh themselves. in context
• Custom connectors support Basic authentication (the default) and OAuth 2.0 with three grant types: client credentials with certificate, client credentials with client secret, and password grant. in context
• An organization can add up to ten custom connectors. in context
• A custom connector supports Basic Authentication (the default) and OAuth 2.0 with the grant types Client credentials - certificate, Client credentials - client secret, and Password Grant. in context
• For Basic Authentication, a custom connector takes a Username, a Password and a Validation URL used to validate the username and password. in context
• For OAuth 2.0, a custom connector takes a Token URL for the authorization server and a Scope, plus Client ID and Client Secret (client secret and password grants), Username and Password (password grant), or a public and private key certificate (certificate grant). in context
• A custom connector's Resource Domain URL must be entered with an https:// prefix. in context
• The Use Authenticated Endpoint toggle in the HTTP Request activity can be turned off. in context
• With OAuth 2.0 the custom connector offers grant types Client credentials - certificate, Client credentials - client secret and Password Grant, taking Client ID, Client Secret and Token URL, plus Username and Password for the password grant. in context
• A Webex Contact Center custom connector is created in Control Hub at Services > Contact Center > Tenant Settings > Integrations > Connectors, with Authentication Type Basic Authentication or OAuth 2.0 and a Resource Domain URL. in context
• After the connector is saved, flows use it through the HTTP Request activity and the credential service keeps the OAuth token valid without flow logic. in context
• Cisco names a Webex Contact Center credential service, described as part of the Control Hub connector, which keeps the OAuth access token valid so that flow developers do not manage refresh. in context
• The custom connector article presents a grant type field under Basic Authentication, having stated a step earlier that grant types exist only for OAuth 2.0. disputed in context
• A custom connector record holds a name, an authentication type and a resource domain URL, and carries up to 2 secrets in one record depending on the grant chosen: a private key or certificate, a client secret, or a password. in context
• A custom connector supports Basic Auth, which is the default, or OAuth 2.0 with 3 grant types. in context
• Two of the connector articles publish a per-type maximum: 10 custom connectors and 5 Salesforce connectors, with 1 Webex Experience Management connector. in context
• None of the 5 per-type connector articles states where a credential is stored, in what form, whether it is encrypted, or whether it can be read back. in context

Cite this source record

APA

WarmTransfer. (2025, October 2). Configure custom connector for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n4u702ab-wxcc-custom-connector

BibTeX

@misc{warmtransfer-cisco-help-n4u702ab-wxcc-custom-connector,
  title  = {Configure custom connector for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n4u702ab-wxcc-custom-connector},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-16}
}