Configure custom connector for Webex Contact Center

Publisher

Cisco Systems, Inc. (Webex Help Center)

URL

https://help.webex.com/en-us/article/n4u702ab/Configure-custom-connector-for-Webex-Contact-Center

Published

unknown

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Claims citing this source

• Cisco names a Webex Contact Center credential service, described as part of the Control Hub connector, which keeps the OAuth access token valid so that flow developers do not manage refresh. fact in context
• The custom connector article presents a grant type field under Basic Authentication, having stated a step earlier that grant types exist only for OAuth 2.0. disputed in context
• A custom connector record holds a name, an authentication type and a resource domain URL, and carries up to 2 secrets in one record depending on the grant chosen: a private key or certificate, a client secret, or a password. fact in context
• A custom connector supports Basic Auth, which is the default, or OAuth 2.0 with 3 grant types. fact in context
• Two of the connector articles publish a per-type maximum: 10 custom connectors and 5 Salesforce connectors, with 1 Webex Experience Management connector. fact in context
• None of the 5 per-type connector articles states where a credential is stored, in what form, whether it is encrypted, or whether it can be read back. fact in context

Cite this source record

APA

WarmTransfer. (2026, September 5). Configure custom connector for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n4u702ab-wxcc-custom-connector

BibTeX

@misc{warmtransfer-cisco-help-n4u702ab-wxcc-custom-connector,
  title  = {Configure custom connector for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n4u702ab-wxcc-custom-connector},
  note   = {Cisco Systems, Inc. (Webex Help Center), accessed 2026-09-05}
}