What's new for agents in Webex Contact Center

Publisher

Cisco (Webex Help Center)

URL

https://help.webex.com/article/n3v7ldh/What's-new-for-agents-in-Webex-Contact-Center

Published

2026-09-30

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The agents' What's New page has an entry dated 2025-04-17 saying a conference call supports up to six additional participants and that agents can consult a prospective participant before adding them. in context
• The agents' What's New page has an entry dated 2025-04-17 saying agents can start a consult directly with an entry point or dial number, and that administrators make entry points available through desktop profiles. in context
• The agents' What's New page has an entry dated 2025-04-21 saying that on an entry point transfer or conference an agent can release the call to the IVR or queue without waiting for another agent to be connected. in context
• The agents' What's New page has an entry dated 2025-10-31 saying the Consult and Transfer dialogs list entry points and queues separately and show only the destinations the agent has access to. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). What's new for agents in Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n3v7ldh-whats-new-wxcc-agents

BibTeX

@misc{warmtransfer-cisco-help-n3v7ldh-whats-new-wxcc-agents,
  title  = {What's new for agents in Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n3v7ldh-whats-new-wxcc-agents},
  note   = {Cisco (Webex Help Center), accessed 2026-09-30}
}