The agents' What's New page has an entry dated 2025-04-17 saying agents can start a consult directly with an entry point or dial number, and that administrators make entry points available through desktop profiles.
Checked 2026-09-30
Administrators can set up and manage Entry Points through desktop profiles, enabling quick and easy access for agents during consultations.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- consult
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-04-17
- Checked
- 2026-09-30
Sources
- What's new for agents in Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · entry 'Consult Options to Entry Point/Dial Number (EP/DN)', April 17, 2025
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-consult-epdn-2025. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-consult-epdn-2025
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-consult-epdn-2025,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-consult-epdn-2025},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-consult-epdn-2025},
note = {Source note wxcc-consult-transfer-setup-consult-epdn-2025, checked 2026-09-30}
}