The agents' What's New page has an entry dated 2025-10-31 saying the Consult and Transfer dialogs list entry points and queues separately and show only the destinations the agent has access to.
Checked 2026-09-30
Consult and Transfer modals now feature separated entry points and queues, standardized entity listings, and display only what you have access to.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-10-31
- Checked
- 2026-09-30
Sources
- What's new for agents in Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · entry 'Enhanced user experience for Consult and Transfer Selections and drop-downs in Agent Desktop', October 31, 2025
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-modal-access-2025. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-modal-access-2025
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-modal-access-2025,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-modal-access-2025},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-modal-access-2025},
note = {Source note wxcc-consult-transfer-setup-modal-access-2025, checked 2026-09-30}
}