The agents' What's New page has an entry dated 2025-04-21 saying that on an entry point transfer or conference an agent can release the call to the IVR or queue without waiting for another agent to be connected.
Checked 2026-09-30
Agents can now release the call to the IVR/queue, eliminating the need to wait for another agent to be connected.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- from 2025-04-21
- Checked
- 2026-09-30
Sources
- What's new for agents in Webex Contact Center — Cisco (Webex Help Center) · tier 2 current vendor documentation · entry 'Entry Point Transfer and Conference enhancement', April 21, 2025
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ep-release-2025. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ep-release-2025
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ep-release-2025,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ep-release-2025},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ep-release-2025},
note = {Source note wxcc-consult-transfer-setup-ep-release-2025, checked 2026-09-30}
}