Manage dial plans

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/n3jurrk/Manage-dial-plans

Published

unknown

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Two default dial plans are provided, US and Any Format, whose regular expressions can serve as models for custom dial plans. in context
• A contact center dial plan defines validation criteria for the dial number an agent uses to sign in to the Agent Desktop and for the numbers an agent dials for outdial. in context
• Dial plans are created under Services > Contact Center > Desktop Experience > Dial Plans with Create Dial Plan, and each dial plan requires a name and a regular expression describing valid numbers the agent enters. in context
• A dial plan can carry a prefix, such as 1 for US long distance, that the system adds to the number when the agent omits it. in context

Cite this source record

APA

WarmTransfer. (2026, September 30). Manage dial plans. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n3jurrk-wxcc-manage-dial-plans

BibTeX

@misc{warmtransfer-cisco-help-n3jurrk-wxcc-manage-dial-plans,
  title  = {Manage dial plans},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n3jurrk-wxcc-manage-dial-plans},
  note   = {Cisco Webex Help Center, accessed 2026-09-30}
}