Manage Livechat conversations

Publisher

Cisco Webex Help Center

URL

https://help.webex.com/en-us/article/n1o7717/Manage-Livechat-conversations

Published

2026-09-21

Updated

unknown

Accessed

2026-09-23

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• A Livechat request arrives as a contact request popover, and after the agent clicks Accept the chat opens in the compose box with an interaction pane. in context
• To end a chat, the agent clicks End, selects a wrap-up reason from the drop-down list and clicks Submit Wrap Up. in context
• The agent types a chat reply of up to 1000 characters in the compose box and sends it by clicking Send or pressing Enter. in context
• An agent must be Available to receive chat requests, and an agent in the RONA state must change their state from RONA to Available by hand. in context
• To transfer a chat, the agent clicks Transfer and selects a queue or an agent. in context

Cite this source record

APA

WarmTransfer. (2026, September 21). Manage Livechat conversations. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-n1o7717-wxcc-manage-livechat

BibTeX

@misc{warmtransfer-cisco-help-n1o7717-wxcc-manage-livechat,
  title  = {Manage Livechat conversations},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-n1o7717-wxcc-manage-livechat},
  note   = {Cisco Webex Help Center, accessed 2026-09-23}
}