Source note · Using the Webex Contact Center Agent Desktop
An agent must be Available to receive chat requests, and an agent in the RONA state must change their state from RONA to Available by hand.
Checked 2026-09-23
manually change your state from RONA to Available
- Vendor
- Cisco
- Product
- Webex Contact Center Agent Desktop
- Subsystem
- digital-channels
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-23
- Checked
- 2026-09-23
Sources
- Manage Livechat conversations — Cisco Webex Help Center · tier 2 current vendor documentation · Manage Livechat conversations; before you begin
Cite this note
APA
WarmTransfer. (2026, September 23). Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-chat-rona-manual. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-chat-rona-manual
BibTeX
@misc{warmtransfer-claim-webex-cc-agent-desktop-user-guide-chat-rona-manual,
title = {Using the Webex Contact Center Agent Desktop: source note webex-cc-agent-desktop-user-guide-chat-rona-manual},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-cc-agent-desktop-user-guide-chat-rona-manual},
note = {Source note webex-cc-agent-desktop-user-guide-chat-rona-manual, checked 2026-09-23}
}