Apply a wrap-up reason

Publisher

Cisco Systems (Webex Help Center)

URL

https://help.webex.com/en-us/article/4zxpoz/Apply-a-wrap-up-reason

Published

2024-12-20

Updated

unknown

Accessed

2026-10-02

HTTP status

200

License

Cisco website terms of use; all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• If the administrator has configured the auto wrap-up extension, the agent can cancel the wrap-up countdown, extend post-call work and then wrap up manually. in context
• If the agent has not selected a wrap-up reason when the auto wrap-up countdown reaches zero, the default wrap-up reason is submitted. in context
• A wrap-up reason is required when the agent ends a voice, chat or social conversation, transfers an interaction, sends an email reply, or when the customer ends a voice call or chat. in context
• The wrap-up timer can run longer than configured if the browser is closed or refreshed, if the network disconnects, or if the computer's NTP time is wrong. in context

Cite this source record

APA

WarmTransfer. (2024, December 20). Apply a wrap-up reason. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-4zxpoz-wxcc-apply-wrap-up-reason

BibTeX

@misc{warmtransfer-cisco-help-4zxpoz-wxcc-apply-wrap-up-reason,
  title  = {Apply a wrap-up reason},
  author = {{WarmTransfer}},
  year   = {2024},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-4zxpoz-wxcc-apply-wrap-up-reason},
  note   = {Cisco Systems (Webex Help Center), accessed 2026-10-02}
}