Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
If the agent has not selected a wrap-up reason when the auto wrap-up countdown reaches zero, the default wrap-up reason is submitted.
Checked 2026-10-02
If you don't select a wrap-up reason before the timer reaches zero, the default wrap-up reason is submitted during auto wrap-up.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Apply a wrap-up reason — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · auto wrap-up countdown paragraph
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-default-wrapup-on-expiry. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-default-wrapup-on-expiry
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-default-wrapup-on-expiry,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-default-wrapup-on-expiry},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-default-wrapup-on-expiry},
note = {Source note wxcc-agent-state-troubleshooting-default-wrapup-on-expiry, checked 2026-10-02}
}