Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
A wrap-up reason is required when the agent ends a voice, chat or social conversation, transfers an interaction, sends an email reply, or when the customer ends a voice call or chat.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Apply a wrap-up reason — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · opening list of when wrap-up reasons apply
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-dialog-triggers. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-dialog-triggers
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-wrapup-dialog-triggers,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-dialog-triggers},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-dialog-triggers},
note = {Source note wxcc-agent-state-troubleshooting-wrapup-dialog-triggers, checked 2026-10-02}
}