Source note · Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available
The wrap-up timer can run longer than configured if the browser is closed or refreshed, if the network disconnects, or if the computer's NTP time is wrong.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- wrap-up
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Apply a wrap-up reason — Cisco Systems (Webex Help Center) · tier 2 current vendor documentation · note on conditions that extend the wrap-up timer
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-timer-extenders. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-timer-extenders
BibTeX
@misc{warmtransfer-claim-wxcc-agent-state-troubleshooting-wrapup-timer-extenders,
title = {Troubleshooting Webex Contact Center agents stuck in wrap-up or RONA or unable to go available: source note wxcc-agent-state-troubleshooting-wrapup-timer-extenders},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-agent-state-troubleshooting-wrapup-timer-extenders},
note = {Source note wxcc-agent-state-troubleshooting-wrapup-timer-extenders, checked 2026-10-02}
}