Configure Microsoft Dynamics 365 Connector for Webex Contact Center

Publisher

Cisco

URL

https://help.webex.com/en-us/article/460fet/Webex-Contact-Center-Integration-with-Microsoft-Dynamics-365

Published

2025-05-12

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco website terms of use; no-redistribution; short excerpts and locators only

Source notes citing this source

• Cisco's connector procedure does not mention creating a Dataverse application user, but because the connector uses client-credentials access to Dynamics, an application user with a security role is probably required for its calls to succeed. inferred in context
• Because Cisco's certificate is self-signed for 365 days, the Flow Designer Dynamics connector will likely stop authenticating after a year unless the certificate is replaced in both Entra ID and Control Hub. inferred in context
• Cisco's separate Microsoft Dynamics 365 connector in Control Hub uses certificate-based authentication and is used from the Flow Designer HTTP Request activity to fetch Dynamics data for routing decisions. in context
• The connector is created in Control Hub under Services, Contact Center, Tenant Settings, Integrations, Connectors with a name, the Dynamics resource domain including https://, grant type Client credentials - certificate, client ID, public and private keys, and token URL. in context
• Cisco's procedure registers a new app under App registrations in the Microsoft Entra admin center with Accounts in this organizational directory only, uploads certificate.pem on Certificates & secrets, and records the Application (client) ID and Directory (tenant) ID. in context
• Cisco's procedure generates a 2048-bit RSA private key, a certificate signing request and a self-signed certificate valid for 365 days with OpenSSL. in context
• The token URL for the Control Hub Dynamics connector is https://login.microsoftonline.com/<TENANT_ID>/oauth2/v2.0/token using the Entra directory (tenant) ID. in context
• On saving, Control Hub validates connectivity to the Dynamics 365 connected application and, if successful, saves the credentials and shows a confirmation message. in context

Cite this source record

APA

WarmTransfer. (2025, May 12). Configure Microsoft Dynamics 365 Connector for Webex Contact Center. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-help-460fet-wxcc-dynamics-connector-b

BibTeX

@misc{warmtransfer-cisco-help-460fet-wxcc-dynamics-connector-b,
  title  = {Configure Microsoft Dynamics 365 Connector for Webex Contact Center},
  author = {{WarmTransfer}},
  year   = {2025},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-help-460fet-wxcc-dynamics-connector-b},
  note   = {Cisco, accessed 2026-09-30}
}