Because Cisco's certificate is self-signed for 365 days, the Flow Designer Dynamics connector will likely stop authenticating after a year unless the certificate is replaced in both Entra ID and Control Hub.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Flow Designer Microsoft Dynamics 365 connector
- Subsystem
- certificates
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Configure Microsoft Dynamics 365 Connector for Webex Contact Center — Cisco · tier 2 current vendor documentation · Create public and private key certificates
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-cert-annual-renewal. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-cert-annual-renewal
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-cert-annual-renewal,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-cert-annual-renewal},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-cert-annual-renewal},
note = {Source note wxcc-dynamics-365-setup-cert-annual-renewal, checked 2026-09-30}
}