Cisco's connector procedure does not mention creating a Dataverse application user, but because the connector uses client-credentials access to Dynamics, an application user with a security role is probably required for its calls to succeed.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Flow Designer Microsoft Dynamics 365 connector
- Subsystem
- application users
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Configure Microsoft Dynamics 365 Connector for Webex Contact Center — Cisco · tier 2 current vendor documentation · Configure Microsoft Entra connected application (absence of application-user step)
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-app-user-needed-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-app-user-needed-inference
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-app-user-needed-inference,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-app-user-needed-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-app-user-needed-inference},
note = {Source note wxcc-dynamics-365-setup-app-user-needed-inference, checked 2026-09-30}
}