Cisco's separate Microsoft Dynamics 365 connector in Control Hub uses certificate-based authentication and is used from the Flow Designer HTTP Request activity to fetch Dynamics data for routing decisions.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center Flow Designer Microsoft Dynamics 365 connector
- Subsystem
- flow connector
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Microsoft Dynamics 365 Connector for Webex Contact Center — Cisco · tier 2 current vendor documentation · Introduction and closing paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-fd-connector-purpose. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-fd-connector-purpose
BibTeX
@misc{warmtransfer-claim-wxcc-dynamics-365-setup-fd-connector-purpose,
title = {Setting up the Webex Contact Center connector for Microsoft Dynamics 365: source note wxcc-dynamics-365-setup-fd-connector-purpose},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dynamics-365-setup-fd-connector-purpose},
note = {Source note wxcc-dynamics-365-setup-fd-connector-purpose, checked 2026-09-30}
}