Cisco Collaboration Flex Plan Contact Center Data Sheet

Publisher

Cisco Systems, Inc.

URL

https://www.cisco.com/c/en/us/products/collateral/unified-communications/cisco-collaboration-flex-plan/datasheet-c78-741220.html

Published

2021-05-14

Updated

unknown

Accessed

2026-09-05

HTTP status

200

License

Cisco proprietary documentation, all rights reserved; no-redistribution; short excerpts and locators only

Source notes citing this source

• The data sheet prose says Flex Plan Contact Center is sold only as a concurrent-agent buying model for all three deployment models. disputed in context
• Table 2 of the same data sheet marks both Concurrent Agent and Named Agent as available for Standard and Premium. This contradicts the data sheet's own prose. disputed in context
• In the 2021 data sheet, Premium Agent includes all Standard Agent features and adds chat and email, multi-channel reporting and analytics, and supervisor monitoring and barge-in. in context
• In the 2021 Flex Plan Contact Center data sheet, Standard Agent is aimed at voice-only centers. It covers the browser agent desktop, inbound and outbound voice, call recording, touch-tone IVR, web and voice callbacks, and standard CRM connectors. in context
• Cisco's datasheets list email and web chat media as included for Premium agents and not for Standard agents. in context
• Cisco's datasheets list supervisor privileges (monitoring, barge-in and coaching) and multi-channel reporting and analytics under Premium, not Standard. in context
• Cisco's Collaboration Flex Plan Contact Center data sheet classifies Webex Contact Center Enterprise as a Cloud deployment model alongside Webex Contact Center and separately from the On-premises platforms Unified Contact Center Enterprise Packaged Contact Center Enterprise and Contact Center Express and from the Hosted platforms Hosted Collaboration Solution for Contact Center and Hosted Contact Center Express. in context

Cite this source record

APA

WarmTransfer. (2021, May 14). Cisco Collaboration Flex Plan Contact Center Data Sheet. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-flex-plan-contact-center-datasheet

BibTeX

@misc{warmtransfer-cisco-flex-plan-contact-center-datasheet,
  title  = {Cisco Collaboration Flex Plan Contact Center Data Sheet},
  author = {{WarmTransfer}},
  year   = {2021},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-flex-plan-contact-center-datasheet},
  note   = {Cisco Systems, Inc., accessed 2026-09-05}
}