Source note · Webex contact center
In the 2021 Flex Plan Contact Center data sheet, Standard Agent is aimed at voice-only centers. It covers the browser agent desktop, inbound and outbound voice, call recording, touch-tone IVR, web and voice callbacks, and standard CRM connectors.
Checked 2026-09-30
Standard Agent provides essential functionality to voice-only call centers with typical or sophisticated needs.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2021-05-14
- Checked
- 2026-09-30
Sources
- Cisco Collaboration Flex Plan Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · Standard Agent description paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Webex contact center: source note webex-contact-center-standard-agent-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-standard-agent-scope
BibTeX
@misc{warmtransfer-claim-webex-contact-center-standard-agent-scope,
title = {Webex contact center: source note webex-contact-center-standard-agent-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-standard-agent-scope},
note = {Source note webex-contact-center-standard-agent-scope, checked 2026-09-30}
}