Source note · Webex contact center
In the 2021 data sheet, Premium Agent includes all Standard Agent features and adds chat and email, multi-channel reporting and analytics, and supervisor monitoring and barge-in.
Checked 2026-09-30
Premium Agent includes all Standard Agent features and adds omnichannel communication such as chat and email
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- licensing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2021-05-14
- Checked
- 2026-09-30
Sources
- Cisco Collaboration Flex Plan Contact Center Data Sheet — Cisco Systems, Inc. · tier 2 current vendor documentation · Premium Agent description paragraph
Cite this note
APA
WarmTransfer. (2026, September 30). Webex contact center: source note webex-contact-center-premium-agent-scope. WarmTransfer. https://warmtransfer.net/knowledge/claims/webex-contact-center-premium-agent-scope
BibTeX
@misc{warmtransfer-claim-webex-contact-center-premium-agent-scope,
title = {Webex contact center: source note webex-contact-center-premium-agent-scope},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/webex-contact-center-premium-agent-scope},
note = {Source note webex-contact-center-premium-agent-scope, checked 2026-09-30}
}