Cisco Finesse Administration Guide, Release 15.0(1) - Manage Team Resources

Publisher

Cisco Systems

URL

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1501/admin/guide/cfin_b_150_cisco-finesse-administration-guide/cfin_m_150_manage-team-resources.html

Published

2026-07-24

Updated

unknown

Accessed

2026-09-30

HTTP status

200

License

Cisco proprietary documentation; no-redistribution; short excerpts and locators only

Source notes citing this source

• A saved custom team layout replaces the default layout for that team after 10 seconds, and a supervisor or agent who is signed in when it is saved does not get it until signing out and signing in again. in context
• Clearing the Override System Default check box discards the team's XML changes and the editing pane reverts to the default desktop layout XML. in context
• Only Not Ready reason codes defined in the Manage Reason Codes (Not Ready) gadget as available to teams, not global, can be assigned to a team. in context
• To give a team its own layout, select the team in the Manage Team Resources gadget, open Desktop Layout, and select the Override System Default check box, which makes the XML (pre-filled with the default layout) editable. in context
• Only phone books defined in the Manage Phone Books gadget as available to teams can be assigned to a team on the Phone Books tab of Manage Team Resources. in context
• A desktop property value defined in a team-specific desktop layout takes precedence over the value defined in the default Desktop Layout and over the value set by CLI. in context
• The Manage Team Resources gadget has six tabs for a selected team: Desktop Layout, Phone Books, Reason Codes (Not Ready), Reason Codes (Sign Out), Wrap-Up Reasons and Workflows. in context
• Workflows assigned to a team on the Workflows tab of Manage Team Resources run in the order they are listed, and the up and down arrows change that order. in context

Cite this source record

APA

WarmTransfer. (2026, July 24). Cisco Finesse Administration Guide, Release 15.0(1) - Manage Team Resources. WarmTransfer. https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-team-resources

BibTeX

@misc{warmtransfer-cisco-finesse-1501-admin-team-resources,
  title  = {Cisco Finesse Administration Guide, Release 15.0(1) - Manage Team Resources},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/sources/cisco-finesse-1501-admin-team-resources},
  note   = {Cisco Systems, accessed 2026-09-30}
}